Ace369 Privacy Policy —
Your data is safe with us

Ace369 is an internationally licensed online gaming platform that places the highest value on user privacy. This privacy policy applies to the ace369 website, mobile app, and all related services.

By registering or using ace369's services, you agree to this privacy policy. If you continue using our services after any updates to this policy, you will be considered to have accepted the revised terms.

Ace369 collects the following types of data. Each piece of information is collected for a specific purpose — we never collect data that is not necessary.

Ace369 uses your data solely for the specific purposes listed below. Your data is never used for any other purpose.

• To create and manage your account and ensure its security.
• KYC verification and age confirmation.
• For processing deposits and withdrawals.
• For fraud detection and prevention.
• For customer service and issue resolution.
• To fulfill legal obligations and for regulatory reporting.
• To improve ace369's services and enhance the user experience.
• For responsible gaming monitoring and support.

Ace369 does not use your personal data for marketing or advertising without your consent. You can opt out of marketing communications at any time.

Ace369 uses cookies and similar technologies on its website and app to enhance your browsing experience and keep our services running smoothly.

• Essential Cookies: Used to maintain active login sessions and ensure security. ace369 cannot function properly without these.
• Functional Cookies: Used to remember your preferences and settings, such as language and theme.
• Analytics Cookies: ace369 collects anonymous data to understand how the platform is being used. This information is used to improve our services.

Ace369 never sells your personal data. However, limited information may be shared with trusted partners in specific circumstances:

• Payment Providers: Necessary information is shared with Mobile Banking, Nagad, Rocket, and banks to process deposits and withdrawals.
• Technology Partners: Only the minimum necessary information is shared with game providers and software companies.
• Legal authorities: Disclosure of data is required when ordered by a court, requested by a regulatory body, or as part of a money laundering investigation.

All third parties are required to comply with ace369's privacy standards and may not use the data they receive for any other purpose.

Ace369 does not retain your data longer than necessary. Our general policy is as follows:

• All data is retained for as long as your account remains active.
• After account closure, data is generally retained for up to 5 years to meet legal obligations.
• Financial transaction records are retained in accordance with regulatory requirements.
• Anonymous data collected for analytics may be retained long-term, but is never linked to any individual.

As an ace369 user, you have the following rights over your own data:

To exercise any of these rights, contact the ace369 support team. ace369 typically processes requests within 30 business days.

Ace369 strictly does not serve anyone under the age of 18. We do not knowingly collect any personal data from minors.

• Age verification is mandatory at registration.
• KYC documents are used to verify age in suspicious cases.
• If an underage account is identified, it is immediately closed and all collected data is deleted.

Ace369 uses industry-leading security technology to protect your data. Our security framework includes:

• SSL/TLS Encryption: All data transmissions are secured with 256-bit encryption.
• Two-Factor Authentication (2FA): An additional layer of security when logging into your account.
• Firewall Protection: Advanced firewall systems to prevent unauthorized access.
• Regular Security Audits: Regular security audits conducted by independent third-party experts.
• Suspicious Activity Detection: Automated monitoring system operating 24/7.
• Data Isolation: Sensitive data is stored in a separate encrypted storage.

Please note, no system on the internet is 100% secure. While ace369 takes every possible measure, if a data breach occurs, ace369 will notify you promptly and take the necessary steps.

Ace369 may update this privacy policy in part or in full at any time. When significant changes are made, ace369 will:

• will publish a prominent notice on the website.
• Will notify the registered email of any changes.
• The "Last Updated" date will be displayed at the top of the page.

Continued use of ace369 after any changes constitutes acceptance of the updated Privacy Policy. If you do not agree to the new policy, please stop using ace369 and request account deletion.

For any questions, concerns, or requests regarding the Privacy Policy, please contact the ace369 support team. ace369 is always here for you.

• Email: [email protected]
• Support Hours: 7 days a week, 24 hours a day.
• Instant support is available via live chat.