Ace369 Terms and Conditions —
Know Before You Play

Ace369 is an internationally licensed online gaming platform serving players in Bangladesh and beyond. These terms and conditions apply to all use of the ace369 website, mobile app, and related services.

Your relationship with ace369 is a legally binding agreement. It takes effect the moment you first register and remains in force for as long as your account is active.

These terms and conditions were prepared in Bengali. However, in the event of any dispute, the English version shall be considered the definitive text.

The following conditions must be met to create an account with ace369:

• Each individual may only create one account. ace369 reserves the right to close all accounts if multiple accounts are created.
• You must provide accurate name, date of birth, address, and phone number at the time of registration. Submitting false information is a violation of the terms and conditions.
• Your account password must be kept strictly confidential. Sharing your account with anyone else is not permitted.
• ace369 reserves the right to decline any registration request or close any account, with or without providing a reason.
• Transferring or selling your account to a third party is strictly prohibited.

By registering with ace369, you confirm that you are using this platform of your own free will and that online gaming is legal in your country.

As part of its KYC (Know Your Customer) process, ace369 may request the following documents and information at any time:

• Copy of National ID (NID) or passport
• A recent selfie with your face clearly visible
• Utility bill or bank statement as proof of address
• Mobile banking screenshot for payment method verification

Ace369 reserves the right to put withdrawals on hold until KYC verification is complete. Once verified, withdrawals are typically processed within 24 to 48 hours.

Deposits on ace369 can be made via Mobile Banking, Nagad, Rocket, and direct bank transfer. The following rules apply to all deposits:

• Deposits are generally credited to your account instantly. However, in some cases bank processing may take 1–2 hours.
• Deposits must be made in the name of the registered account holder. Third-party deposits are not accepted.
• ace369 does not charge any fees for deposits, though your mobile banking provider may apply their own charges.
• ace369 may place suspicious transactions on hold pending verification.

The following conditions must be met before withdrawing winnings from ace369:

• KYC verification must be completed before a withdrawal can be processed.
• Withdrawals may only be made to the same payment method used for the original deposit.
• To withdraw winnings from a bonus, the specified wagering requirements must be met.
• Standard withdrawals are processed within 15 minutes to a maximum of 24 hours.
• For large withdrawal amounts, ace369 may carry out additional verification, which can extend processing time.
• ace369 reserves the right to reject any withdrawal request it considers suspicious or fraudulent.

Ace369 regularly offers various bonuses and promotions. Reading the specific terms attached to each bonus before use is mandatory. General bonus terms:

• The welcome bonus is for new members only and applies once per account.
• Each bonus has a specific wagering multiplier (e.g., 30x, 40x) that must be met before a withdrawal can be made.
• Bonuses may be restricted to specific games. Not all bonuses apply to all games.
• Bonuses have a set expiry date. Any unused bonus will be cancelled once it expires.
• If ace369 suspects bonus abuse, it may void the bonus and any associated winnings.

The following rules must be followed when betting and playing games on ace369:

• All games on ace369 are powered by RNG (Random Number Generator) technology, ensuring complete fairness.
• If the outcome of a game is uncertain due to a technical error, ace369 reserves the right to void the bet and refund the amount.
• For Sports Betting, ace369 pays out according to the set odds. Bets placed before any odds change remain valid at the original odds.
• ace369 reserves the right to set maximum bet limits on any wager.
• If an event is posted with incorrect odds, ace369 may void any bets placed on that event.

In ace369 live games, the dealer's decision is final. In the event of a technical issue in a Live Casino game, ace369's ruling will prevail.

• Creating multiple accounts to abuse bonuses.
• Money laundering or transactions involving illegal funds.
• Attempting to hack or gain unauthorized access to ace369's systems.
• Attempting to manipulate gaming software or using bots.
• Colluding with other players to manipulate game outcomes.
• Threatening or harassing ace369 staff.
• Creating an account with false information or identity fraud.

Ace369 reserves the right to suspend or permanently close any account without prior notice in the following circumstances:

• Violation of terms and conditions.
• If fraudulent or suspicious activity is detected.
• False or fraudulent information is detected during KYC verification.
• When directed by a court or regulatory authority.
• Extended periods of inactivity (typically 12 months).

You can also request account closure at any time by contacting support. If your account holds a verified balance at the time of closure, ace369 will return it to you; however, any bonus balance will be forfeited.

Ace369 takes responsible gaming very seriously. Gaming is entertainment — it should never be seen as a source of income. ace369 provides the following tools:

• Setting deposit limits (daily, weekly, monthly).
• Session Time Limit — automatic logout after a set period of time.
• Cooldown Period — a temporary break from gaming for a set duration.
• Self-Exclusion — permanent or long-term account deactivation.

Gaming addiction is a serious issue. If you feel that gaming is having a negative impact on your life, contact ace369 support immediately or seek professional help.

Ace369 is committed to protecting your personal information. Any data we collect is used solely for service delivery, security purposes, and compliance with legal obligations.

• ace369 keeps all your data secure with 256-bit SSL encryption.
• ace369 never sells your personal data to third parties.
• Information may be shared with authorities when required by legal obligation.
• You can request to view, correct, or delete your data through our support team.

To learn more about ace369's privacy policy, Privacy Policy Page see here.

Ace369 may update these terms and conditions in part or in full at any time. When changes are made, a notice will be published on the ace369 website and sent to your registered email address.

Continued use of ace369 after updated terms and conditions have been published will be considered acceptance of the new terms. If you do not agree to the new terms, you must stop using ace369.